Privacy Policy
Last Updated: July 20, 2026
1) Introduction and Scope
Southern Crawl Space Repair, LLC ("Southern," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit forms, request an inspection or estimate, schedule services, communicate with us, interact with our advertising or social media pages, or otherwise use our online services.
By using our website or providing information to us, you acknowledge this Privacy Policy. If you do not agree, please do not use our website or submit information to us.
2) Information We Collect
We may collect the following categories of information:
Contact information, such as name, address, email address, phone number, and property address.
Service information, such as property details, crawl space conditions, photos, inspection notes, appointment preferences, requested services, proposal information, payment status, warranty or maintenance information, and communications with us.
Payment information, which may be processed by third-party payment or financing providers. We do not intend to store full payment card numbers on our website.
Communications information, such as emails, text messages, online form submissions, voicemails, call recordings where permitted, feedback, reviews, and customer service interactions.
Website and device information, such as IP address, browser type, device type, operating system, pages visited, referring pages, form interactions, click activity, approximate location based on IP address, and other usage information.
Information from third parties, such as marketing platforms, analytics providers, advertising partners, referral sources, review platforms, public records, property databases, or service providers that help us operate our business.
3) Cookies, Analytics, and Advertising Technologies
We and our service providers may use cookies, pixels, tags, analytics tools, call-tracking tools, session-measurement tools, and similar technologies to operate the website, understand how visitors use it, improve our services, measure advertising performance, and deliver or improve advertising on third-party platforms.
These tools may collect or use information about your visits to our website and other websites. You can control cookies through your browser settings and may use privacy settings offered by advertising platforms such as Google, Meta/Facebook, and similar providers. Disabling cookies may limit some website functionality.
4) Call Recording, Photos, and On-Site Documentation
Calls may be recorded or monitored for quality assurance, training, documentation, customer service, and dispute resolution where permitted by law. By calling us or accepting our calls, you consent to such recording or monitoring where allowed.
During inspections, estimates, service visits, installations, maintenance visits, or warranty reviews, Southern may take photos, video, notes, measurements, sketches, or other documentation for estimating, project documentation, training, quality control, safety, warranty, and dispute-resolution purposes.
Southern may use project photos or videos for general education, training, website, social media, or marketing purposes when the image does not identify the customer, property owner, property address, exact location, people, license plates, house numbers, mailboxes, street signs, personal items, or other identifying details. Southern will obtain separate permission before using images that reasonably identify a customer, home, property, project location, or individual person.
5) How We Use Information
We may use information to:
Respond to inquiries and provide estimates, inspections, proposals, services, maintenance, and warranty support.
Schedule appointments and communicate about projects, service visits, payments, maintenance, and customer service.
Prepare proposals, contracts, invoices, work orders, warranty records, and business records.
Process payments, financing requests, refunds, and related transactions through appropriate service providers.
Improve our website, marketing, advertising, customer experience, training, operations, and service quality.
Send service-related communications, appointment reminders, follow-ups, maintenance reminders, and, where permitted or with consent, promotional communications.
Detect, prevent, investigate, or address fraud, security issues, misuse, legal claims, or safety concerns.
Comply with laws, regulations, contracts, legal process, insurance requirements, and recordkeeping obligations.
6) Text Messaging and Phone Communications
If you provide a mobile phone number, you authorize Southern to send service-related text messages about scheduling, appointment reminders, inspections, proposals, project updates, payments, maintenance, warranty matters, and follow-up communications. Message frequency may vary. Message and data rates may apply.
You may reply STOP to opt out of non-essential text messages or HELP for assistance. Consent to marketing text messages is not required as a condition of purchase and will be obtained where required by law.
Southern does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
7) How We Share Information
We may share information as needed for legitimate business purposes, including with:
Service providers and vendors that help us operate the website, schedule appointments, host data, manage CRM systems, process payments, provide financing tools, send communications, provide analytics, measure advertising, manage reviews, or support business operations.
Subcontractors, licensed trade providers, inspectors, engineers, suppliers, or other project-related parties when needed to evaluate, schedule, perform, document, or support requested work.
Advertising and analytics partners to measure performance, understand website activity, retarget visitors, or improve advertising, subject to applicable law and platform settings.
Professional advisors, insurers, accountants, attorneys, consultants, and financing or payment providers as needed for business, legal, insurance, payment, or compliance purposes.
Government authorities, courts, law enforcement, regulators, or other parties when required by law, legal process, safety concerns, fraud prevention, dispute resolution, or protection of our rights or property.
A buyer, successor, lender, or other party involved in a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business or assets.
We do not sell your personal information to unrelated third parties for their own direct marketing. We may use advertising and analytics tools that are considered "sharing" or "targeted advertising" under some privacy laws, and you may have rights to opt out where those laws apply.
8) Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, warranty and maintenance records, business records, legal and tax obligations, insurance and claims handling, fraud prevention, dispute resolution, and honoring opt-out requests. Retention periods vary based on the type of information and the reason it was collected.
9) Your Choices and Privacy Rights
You may request to access, correct, update, or delete certain personal information by contacting us. We may need to verify your identity before processing a request, and we may deny or limit a request where permitted by law, such as when information must be retained for legal, warranty, contract, tax, fraud-prevention, security, or business-record purposes.
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of non-essential text messages by replying STOP. You may manage cookies through your browser settings and may adjust advertising preferences through applicable third-party platforms.
Residents of certain states may have additional rights under applicable privacy laws, such as rights to know, access, correct, delete, obtain a copy of information, opt out of targeted advertising or certain sharing, and not be discriminated against for exercising privacy rights. To exercise any applicable rights, contact us using the information below.
10) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, system, transmission, or storage method is completely secure. You use the website and submit information at your own risk.
11) Children's Privacy
Our website and services are intended for adults and are not directed to individuals under 18. You must be at least 18 years old to request services, schedule an appointment, or submit information for a property. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
12) Third-Party Links and Services
Our website may link to or integrate with third-party websites, maps, financing providers, payment processors, scheduling tools, review platforms, social media sites, advertising platforms, or other services. Those third parties are responsible for their own privacy practices, security, terms, and content. We encourage you to review their privacy policies.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted unless otherwise stated. The "Last Updated" date identifies the current version. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
14) Contact Information
Southern Crawl Space Repair, LLC
Website: www.southerncrawlspacerepair.com
Mailing Address: 514 Williamson Road, Suite 401, Mooresville, NC 28117
Email: sales@southerncrawlspacerepair.com